Billing

You pay for access to the platform and for the usage generated through the HaiLa ecosystem. The monthly limit of your package keeps the cost predictable. Each venue has one package, and its invoice has at most two lines: the subscription and the variable component. HaiLa charges no activation or setup fee.

Amounts are in euro, before VAT. VAT applies only if, and to the extent that, it is due under the applicable law and the supplier's tax status on the invoicing date. The standard payment term is 14 calendar days from the invoice date, unless the individual commercial document expressly sets another term. Whether a guest is new or returning never changes the price: that difference only matters in the CRM.

A package only changes together with HaiLa. The portal shows it next to each venue, but does not change it.

The package decides what the month costs you: the subscription, the rate per eligible event, what is included on your own channels, and the cap.

Such a reservation is called an Eligible Digital Event. It only becomes eligible after the visit: when your team marks the party seated or the reservation completed, or when it closes itself at the end of the verification period after the reservation time, with no cancellation or no-show marked. Until then it waits. The length of the verification period is not fixed contractually at a numeric value: it is set operationally in the platform and can be adjusted as needed, without changing the eligibility rule.

Own channel means digital requests that come through the venue's channels rather than through HaiLa: the widget on your website, your own link or QR code, the partner API, and requests your team types into HaiLa, for example over the phone. They go through the same eligibility rules but have their own rate.

The guest learns nothing of this. They do not see the rate, they do not see which category their reservation fell into, and they receive no message about billing.

On PRO and PRO+, the subscription and the variable component together never go past the package's monthly cap: 300 EUR on PRO, 400 EUR on PRO+, before VAT. Whatever goes past the cap in a month is not invoiced.

Founding Partner protection is a specific offer for the first 20 eligible locations: the agreed monthly package fee, the eligible HaiLa rate and the applicable commercial cap stay the same for 12 months from the start of the first paid period, and the page shows the date they are guaranteed until. Extra services and legal taxes are excluded. Mandatory fees, legislative or tax changes and direct third-party costs may be treated separately under the applicable contract documents. Outside the cap, on separate lines, stay only the optional services: campaigns, paid promotion, SMS, third-party services and custom work.

LITE has no cap. Instead, the first 15 reservations a month from your own channels are included; from the 16th, each costs 0.50 EUR. Reservations through HaiLa cost 1.00 EUR each, from the first.

Halfway through the month you want to know what has built up, where the amount comes from and what can still change it before the invoice.

With two or three venues on one account, you want each one's invoice, with its own package, not just a month total.

Every package amount is before VAT. VAT applies only if, and to the extent that, it is due under the applicable law and the supplier's tax status on the invoicing date; where it applies, it is added to the invoice total once, after the cap has been applied.

On the page, each venue's total shows the net amount, the VAT and the amount with VAT. The CSV file splits it the same way.

The standard payment term is 14 calendar days from the invoice date, unless the individual commercial document expressly sets another term. No-shows, and anything else outside the variable component, carry no VAT either, because they carry no amount.

A figure that does not look like your month is quick to clear up if you know what to check first and whom to write to.