Booking and operations platform for restaurants Fill more tables. Keep control of every service.

HaiLa is the online booking system that connects guests with your restaurant's operations: from discovering your venue and requesting a table to Hostess, Table Management, CRM, Loyalty, POS and Analytics.

HaiLa brings the guests. You keep the relationship.

Request a demo See packages and pricing

A conversation about your restaurant. No obligation.

The floor plan in HaiLa Pro on a tablet, on a busy day, with free, occupied and reserved tables in the dining room and on the terrace, and the list of guests arriving next — The HaiLa interface · Demo data

The Today screen of the HaiLa restaurant app, with two booking requests awaiting an answer. Each has the Accept, Another time and Decline buttons. — The HaiLa interface · Demo data

HaiLa bookings are open now at

Cactus
Casa Parinteasca
Crosta
Delice d'Ange
Lume NeoBistro
Primavera Restaurant
The Gray Goose Garden
TRAI Restaurant
Via Wine Bar

The product screens below show the HaiLa interface, with demo data

One flow

From the first request to the next visit

HaiLa brings every important stage of the relationship between guest and restaurant into a single digital flow.

Channels

HaiLa apps and website
Your website
Phone

Operational flow

Hostess
Booking
Table
CRM
Loyalty
POS
Analytics

Every channel. One operational flow.

01
Attract new requests.
Be found in the HaiLa ecosystem and receive digital requests from guests looking for a table.
02
Unify your operations.
HaiLa, your website, the phone and bookings entered by your team all come into a single flow for Hostess.
03
Build the relationship.
Keep the visit history and the relevant context, so you can prepare better for the guest's next visit.

An evening with HaiLa

The booking is only the beginning.

Scroll through five moments in the life of a restaurant. See how HaiLa helps at each step.

0118:00The request
0218:05Your answer
0320:00The guest
0422:00The next visit
05Next dayThe numbers

HaiLa apps

A guest is looking for a table.

The guest discovers your venue on HaiLa, sees the times they can ask for and sends the request from an account with a verified phone number.

The request awaits your team's answer.

A restaurant's page in the HaiLa guest app, showing the times a guest can ask for tonight and the Request a table button, with demo data. — The HaiLa interface, shown in Romanian, with demo data. Times and guests are illustrative; each screen is a separate example.

HaiLa Lite + Pro

Your team decides.

Hostess receives the request and accepts it, declines it or suggests another time. Accepting it confirms the booking; assigning a table is a separate step.

A quick answer keeps the guest's experience smooth. We recommend handling requests within about 10 minutes, when your team is available.

HaiLa reminds your team about requests that are waiting. This timeframe is an operational guideline, not a contractual obligation.

A clear answer, with your team in control.

The Today screen of the HaiLa restaurant app, with sample requests and the Accept, Another time and Decline buttons. — The HaiLa interface, shown in Romanian, with demo data. Times and guests are illustrative; each screen is a separate example.

CRM

Know who returns and who has gone quiet.

Visits, preferences and your team's notes stay in the guest's record. See who came back, who hasn't been in for a while and who deserves a gesture.

Guest context your team can find and use.

The Guests page of the HaiLa owner portal: how many guests returned, who has not visited for three months and three guests worth a gesture, with demo data. — The HaiLa interface, shown in Romanian, with demo data. Times and guests are illustrative; each screen is a separate example.

Reviews + Loyalty

The relationship continues after the evening ends.

Read and reply to reviews linked to bookings. Guests choose whether to leave one, and loyalty stamps are tied to verified visits.

Real feedback and a reason to return.

The Reviews screen of the HaiLa restaurant app, with two sample reviews awaiting the restaurant's reply. — The HaiLa interface, shown in Romanian, with demo data. Times and guests are illustrative; each screen is a separate example.

Analytics

See how it went, in numbers.

People served, bookings and returning guests all appear in one place. With your POS connected, sales are added too.

Decisions based on numbers, without manual spreadsheets.

The Numbers page of the HaiLa owner portal: people served in seven days, the comparison with the week before and three observations, with demo data. — The HaiLa interface, shown in Romanian, with demo data. Times and guests are illustrative; each screen is a separate example.

Table Management

Your real dining room, in a digital tool for Hostess.

HaiLa lets your team manage tables, areas and availability from a single interface.

See free, occupied and reserved tables
Assign a booking to a table
Handle walk-ins
Move guests between tables
Temporarily combine tables for groups, events or banquets
Return to the standard layout without permanently changing the floor plan
Sync certain statuses with the POS, where the technical integration allows

The physical floor plan is for your team. Guests see the relevant availability, not the internal layout of the tables.

The Plan screen in HaiLa Pro: the tables in one dining room, with the evening's bookings written on each table, and the list of parties that do not yet have a table, with demo data. — HaiLa Pro on a tablet, the Plan screen. Demo data.

The Calls screen in HaiLa Pro: a sample guest who called, with the button to book for them, today's free times, their last visit and their preferences. — HaiLa Pro, the Calls screen. Demo data.

Caller ID

The guest calls. HaiLa gives you the context.

On the restaurant's configured Android phone, HaiLa can match the caller's number to the guest's existing record and open the booking form with the available information prefilled.

For a new guest, the form can start with the caller's phone number.

Less manual entry. More context for Hostess.

What a call looks like

On the configured Android restaurant phone, HaiLa can match a detected number to an existing venue guest record and show its available context in the Admin app for Pro teams.

Name, visits, VIP status, allergies, special occasions and team notes
Upcoming booking and recently detected calls
Prefilled booking flow without retyping the phone number

Incoming callA guest calls the restaurant
Caller matchRestaurant-scoped guest record
Admin contextVisits, notes and upcoming booking
Quick bookingGuest details already filled in

Website Widget

Your website. Your guests. HaiLa technology.

Add the HaiLa form to your restaurant's website and receive requests straight into the same operational flow.

Technical details

An approved booking form on the restaurant's website can use the venue-scoped partner API, so direct bookings land in the same operations and reports.

Venue-scoped keys and documented endpoints
Custom booking form on the restaurant's own site
Reservations join the same operations and source reporting

0 €

On PRO and PRO+, bookings attributed to your own eligible channel have a variable component of €0.

POS integration

We don't replace your restaurant's POS. We connect it with your guests.

HaiLa is designed to complement your venue's existing infrastructure.

Depending on the POS system and the available integration, these can be synced:

tables
table status
bookings
operational and analytical data

Which features are available depends on the capabilities of the POS, the APIs available and the technical integration that is activated.

Request a demo

01Poster

Field-verified for the whole floor

HaiLa bookings reach Poster, and bookings, walk-ins, seating and table moves made in the venue flow back into HaiLa.

HaiLa bookings appear in Poster and POS reservations return to HaiLa
Walk-ins, seating and table moves reflected on the floor
Table layout imported from Poster for each venue

02Syrve / iiko

Tables and bookings, without retyping

The integration imports tables and syncs bookings. It is activated for each venue after a supervised test booking confirms the local setup.

Table import from the configured restaurant sections
Confirmed HaiLa bookings pushed into Syrve / iiko
POS reservations and cancellations imported into the Owner CRM

Another POS? We first look at its API and how the restaurant works, then agree together on what can be connected.

Every detail, when you need it.

The digital menu, the QR menu at the table, returning guests and the web portal for owners, in brief.

Open the restaurant manual

Guests who come back

Guest-controlled loyalty

The restaurant sets up the program and the rewards, and the guest chooses whether to take part. When the program is active, a guest can choose to join, see their progress in their HaiLa account and leave at any time. A new booking does not bring them back after they leave.

Guest profile

Past visits, team notes and the next booking, in the venue's CRM.

Caller context

When a guest calls the restaurant’s configured Android phone, the Admin app can show their profile and open a prefilled booking if a matching guest record exists.

Owner web portal

Restaurant details, available financial information and account settings, in the browser, away from service.

Restaurant login

LITE, PRO & PRO+

Choose how far you want to go.

Three packages, from a presence in the HaiLa ecosystem to automated operations. Prices exclude VAT.

LITEDISCOVER

Be where guests are looking.

€0a month

For venues that want to join the HaiLa ecosystem without a monthly subscription. Real table availability is not shown to guests.

Includes

HaiLa Web profile
Presence in the iOS and Android apps
Exposure in the HaiLa ecosystem
Digital requests
Accept, decline or suggest another time
Hostess Basic
Digital Menu

Variable rate: €1 per eligible HaiLa booking
Own channels: The first 15 eligible bookings a month are included, then €0.50 per eligible booking
Monthly cap: No monthly cap

Request a demo

Which times guests can request

Any time allowed by the restaurant's hours and rules. The team decides each request. Lite does not publish real occupancy.

PROOPERATE

All bookings. One flow for Hostess.

€50a month

Includes

Everything in LITE
Real-time availability
Reservation Management Full
Hostess App Full
Table Management
CRM
Caller ID
Loyalty
Website Widget
POS Sync
Analytics
QR Menu

Variable rate: €1 per eligible HaiLa booking
Own channels: Variable component €0
Monthly cap: €300 a month at most for the subscription + the eligible variable component

Request a demo

Which times guests can request

30-minute slots calculated from active tables, party size, visit length, confirmed or seated bookings, walk-ins already seated and blocked tables. Pending requests do not hold a table, so your team still confirms every request.

PRO+AUTOMATE & GROW

Automate your operations. Use your data to grow.

€100a month

Includes

Everything in PRO
CRM & Analytics extended; advanced functionality is available according to the configuration and integrations activated.
2 Waiter App licences
Bookings and table occupancy synced with the POS, where the integration and its API allow
POS Data & Insights

Variable rate: €0.75 per eligible HaiLa booking
Own channels: Variable component €0
Monthly cap: €400 a month at most for the subscription + the eligible variable component

Request a demo

Compare the packages

Feature	LITE	PRO	PRO+
Web + iOS + Android profile	Included	Included	Included
HaiLa requests	Included	Included	Included
Hostess	Basic	Full	Full
Real-time availability	Not included	Included	Included
Table Management	Not included	Included	Included
Caller ID	Not included	Included	Included
Website Widget	Not included	Included	Included
CRM	Not included	Included	Extended
Loyalty	Not included	Included	Extended
POS Sync	Not included	Included	Included
Analytics	Not included	Included	Extended
Digital Menu	Included	Included	Included
QR Menu	Not included	Included	Included
Waiter App	Not included	Not included	2 included
POS Data & Insights	Not included	Not included	Included

CRM & Analytics extended; advanced functionality is available according to the configuration and integrations activated.

The billing rule

You pay for bookings that actually happen.

The HaiLa variable component applies to bookings generated through HaiLa, accepted by the venue and ending with the guest's visit.

What you don't pay for

declined requests
unconfirmed requests
cancellations in time
cancellations after the deadline
no-shows
cancellations by the venue
identified technical errors

A confirmed booking counts as a visit unless a cancellation or a no-show is marked during the verification period after the booking time.

A predictable cost, even when volume grows.

Once you reach the monthly cap, further eligible HaiLa bookings do not add to this part of the invoice.

Optional services, communications, additional licences, custom development, additional integrations and other separately contracted services are not covered by this cap.

PRO

€300 a month at most

PRO+

€400 a month at most

The cap covers

the package subscription
the variable component for eligible HaiLa bookings

Getting started

Activation and initial setup are free.

We set up your venue in HaiLa together and test the flows in real conditions before your team works with guests.

FAQ

A few things worth knowing first.

What exactly do I pay for?

The package subscription, if there is one, and the variable component for eligible bookings generated through HaiLa. Activation and initial setup are free. Prices exclude VAT.

Do I pay for declined requests?

No. Nor do you pay for unconfirmed requests or requests affected by an identified technical error.

What if the guest cancels or doesn't show up?

You never pay for cancellations, even those made after the deadline, or for no-shows. A confirmed booking counts as a visit unless you mark a cancellation or a no-show during the verification period after the booking time.

What happens if I don't answer straight away?

We recommend handling requests within about 10 minutes, when your team is available. HaiLa reminds your team about requests that are waiting, and the guest sees the answer in their account.

Do I pay for bookings from my own website?

On PRO and PRO+, your own eligible channels have a variable component of €0. On LITE, the first 15 eligible bookings a month from your own channels are included, then €0.50 per booking.

Do I have to change my POS?

No. HaiLa is designed to complement your existing infrastructure. The integration depends on the POS and the technical capabilities available: Poster is field-verified, and Syrve / iiko is activated after a supervised test at the venue.

What happens once I reach €300 or €400?

The variable component stops growing for that month: the subscription and eligible HaiLa bookings stay within the package cap. Separately contracted services are outside this cap.

Can guests see the floor plan?

No. The physical floor plan is an operational tool for your team. Guests see the relevant availability for the selected date, time and party size.

Is a guest's request a confirmed booking?

No. The request stays pending until your team accepts it. Your team can also decline it or suggest another time, and the guest sees the answer in their HaiLa account.

What devices does the team use?

Your team works in the HaiLa restaurant apps, on iOS and Android. The PRO floor plan can also be used on a tablet. Caller ID needs a configured Android phone that belongs to the restaurant. The owner portal opens in a browser.

See all questions

Next step

See how HaiLa would work in your restaurant.

Every venue's setup is different. We can talk about how your restaurant works today, the POS system you use and the package that fits.

Request a demo

No obligation. Activation and initial setup are free.

partners@haila.md

Already have a restaurant account? Restaurant login

Booking and operations platform for restaurants Fill more tables. Keep control of every service.

Attract new requests.

Unify your operations.

Build the relationship.

A guest is looking for a table.

Your team decides.

Know who returns and who has gone quiet.

The relationship continues after the evening ends.

See how it went, in numbers.

Your real dining room, in a digital tool for Hostess.

The guest calls. HaiLa gives you the context.

Your website. Your guests. HaiLa technology.

Field-verified for the whole floor

Tables and bookings, without retyping

Every detail, when you need it.

Guest-controlled loyalty

Guest profile

Caller context

Includes

Includes

Includes

Compare the packages

You pay for bookings that actually happen.

What you don't pay for

A predictable cost, even when volume grows.

The cap covers

Activation and initial setup are free.

See how HaiLa would work in your restaurant.