The restaurant appears where guests are looking
The public profile brings together the information a guest needs to make a decision.
- Profile, photos and opening hours
- Menu and events
- Access from the web and mobile apps
Hhaila
An ecosystem for restaurants
From the moment a guest discovers the restaurant through booking, service, review and return, HaiLa keeps the experience connected for both guests and the team.
System activeHaiLa
Your restaurantone operational source of truth
DiscoveryWeb, iOS, Android
ReservationsRequests and confirmations
AvailabilityReal tables and time slots
OperationsFloor, guests, team
ReputationBooking-linked reviews
ReturnCRM and loyalty
Connected flow
DiscoverBookOperateReturn
7 restaurants bookable now165 reservations confirmed this weekWeb, iOS and AndroidRomanian, Russian and English
Available now
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One complete experience
It is more than a listing and more than a calendar. Each component passes context to the next, helping guests find the right place and teams operate with greater clarity.
Real app capture
Intent becomes a clear reservation
The guest submits a request or selects an available time, while the restaurant stays in control of the decision.
- Complete visit details
- Confirmations and alternative proposals
- Booking without installing the app
The team can see what is coming next
Lite organizes the request flow. Pro adds real tables, the floor plan and operational tools.
- History and search
- Table assignment and states in Pro
- CRM, planning and reporting in Pro
Each visit can help build the next one
Booking-linked reviews, restaurant replies and relationship tools preserve trust after the meal.
- One review per eligible reservation
- A public restaurant reply
- Visits, stamps and configurable rewards
Availability grounded in operations
In Pro, the availability engine uses active tables, their capacity, the configured visit duration and confirmed or already seated HaiLa reservations to calculate 30-minute time slots.
Real app capture
Two ways to work
Start simply with Lite. Move to full operations with Pro.
Both plans connect the restaurant to the public HaiLa ecosystem. The difference is how much capacity and floor activity the restaurant wants to model in the system.
Real app capture
For a quick start
€1 + VAT per bookingHaiLa Lite
Team-managed reservations without a heavy setup.
Lite centralizes requests and lets the team confirm, decline or suggest another time. It fits restaurants that prefer manual control and a simple workflow.
How availability works
Guests can request times allowed by opening hours and booking rules, then the team decides. Lite does not publish real occupancy or table capacity.
- Requests, decisions and confirmations
- Alternative time proposals
- History, search and notifications
- Menu, events and reviews
Real app capture
For operational control
HaiLa Pro
€1 + VAT per HaiLa bookingFree now during the launch period
Real capacity, a floor plan and tools for service.
Pro connects the public reservation to configured tables and gives the team an operational view of the day, from assignment through completion of the visit. Partner API bookings cost €0.50 + VAT, while staff-entered bookings are free.
How availability works
Public slots are calculated from active tables, party size, visit duration and overlaps with confirmed or seated HaiLa reservations.
- Floor plan and table assignment
- States for arrival, service and completion
- Walk-ins, moves and table combinations
- Planning, CRM, analytics and export
- Caller context and a call registry for a paired work phone
Included in both plans
Public profileHaiLa reservationsMenu and eventsReviews and repliesLoyalty program
At present, public Pro availability accounts for configured tables and confirmed or seated HaiLa reservations. Pending requests and walk-ins remain managed by the team and are not yet included in the public calculation.
Owner portal
Business information remains accessible outside service hours.
The web portal for owners complements the restaurant apps with data management, financial visibility and access to the configuration tools available for the account.
Open the portal- Restaurant data and public profile
- Access to available financial information
- Settings and administration tools
POS and incoming calls
From the ringing phone to the POS, one operational picture.
Poster is field-verified for the full service-floor flow. Syrve / iiko connects tables and reservation state and is activated after a supervised test at each venue. In Pro, a configured Android restaurant phone can surface caller context in the Admin app while the phone rings.
Incoming callA guest calls the restaurant
Caller matchRestaurant-scoped guest record
Admin contextVisits, notes and upcoming booking
Quick bookingGuest details already filled in
A field-verified mirror of the service floor.
Poster is the full service-floor connection: HaiLa bookings reach the terminal, while reservations, walk-ins, seating and table moves made at the venue return to HaiLa.
- HaiLa bookings appear in Poster and POS reservations return to HaiLa
- Walk-ins, seating and table moves reflected on the floor
- Imported table layout and QR ordering configured per venue
Tables and reservations connect without retyping.
The Syrve / iiko integration is built for table import and reservation synchronization. It is activated per venue after a supervised test reservation confirms the local setup.
- Table import from the configured restaurant sections
- Confirmed HaiLa bookings pushed into Syrve / iiko
- POS reservations and cancellations imported into the Owner CRM
The Admin app shows who is calling and what matters.
When a guest calls the configured Android restaurant phone, HaiLa matches the detected number against that venue's CRM and surfaces the context in the Pro team's Admin app.
- Name, visits, VIP status, rating and relevant guest facts
- Upcoming booking plus recent detected calls kept for up to 30 days
- Prefilled booking flow without retyping the phone number
Your own booking form enters the same operation.
An approved website form can use the venue-scoped Partner API, so direct bookings enter the same HaiLa workflow and reporting as the restaurant's other channels.
- Venue-scoped keys and documented endpoints
- Custom booking form on the restaurant's own site
- Reservations join the same operations and source reporting
Trust through traceability
HaiLa connects important actions to an eligible reservation, restaurant or account, giving public and operational information a clear origin.
One eligible experience can produce one review.
A review is available to the owner of an eligible HaiLa reservation and uses the reservation as its identifier. The guest can edit the review, and the restaurant can reply publicly.
Eligible reservationOne reviewRestaurant reply
From a PDF to an editable menu draft.
AI-assisted conversion extracts and structures the content into an editable draft. The restaurant reviews, corrects and decides what to publish.
Guests can reach the restaurant through the channel that suits them.
HaiLa works on the web, iOS and Android in Romanian, Russian and English. The web journey supports booking without installing the app.
WebiOSAndroidRORUEN
Loyalty programAvailable
Turn verified visits into a reason to return.
Restaurants can publish a visit-based loyalty program with stamps and configurable rewards. Guests are enrolled automatically when they book; progress and rewards live in their HaiLa account and apply on eligible visits.
- Verified visit stamps
- Configurable rewards
- Progress and rewards in the guest account
Ecosystem ledger
What HaiLa can bring to a restaurant, in one place.
Availability depends on the plan and restaurant setup. Dedicated integrations are assessed separately and scoped around the restaurant's workflow.
Read the operator manualDiscovery and conversion
The information a guest needs before making a choice.
Complete public profile
Photos, description, hours, contacts and restaurant information.
AvailableMenu and events
Public content that can turn interest into a visit.
AvailableBooking from web and apps
Access from a browser, iOS and Android, including without installing the app.
AvailableA three-language experience
Guest interfaces in Romanian, Russian and English.
AvailableLite reservations
A manual workflow at €1 + VAT per booking for teams that want direct control.
Requests and decisions
Confirm, decline or suggest another time from the restaurant app.
LiteBooking rules
Opening hours, minimum lead time, last seating and blocked periods.
LiteHistory and search
Past and upcoming reservations stay organized for the team.
LiteOperational notifications
Relevant updates across the reservation lifecycle.
LitePro operations
Tools for real capacity and floor service.
Floor plan and tables
Active tables, capacity, positioning and reservation assignment.
ProCalculated availability
Public time slots based on eligible tables and overlaps in HaiLa.
ProService workflow
Arrival, seating, completion, no-show, cancellation and table changes.
ProIncoming caller context
A configured Android restaurant phone can match detected calls to venue guest records and open a prefilled booking in Admin.
ProPlanning and analysis
Conflict visibility, CRM, operational indicators and exports.
ProContent and reputation
Tools that keep information useful and traceable.
PDF menu import
AI-assisted conversion into an editable draft that is checked before publishing.
AvailableOne review per eligible reservation
The review identity is tied to the guest's HaiLa reservation.
AvailableRestaurant replies
The restaurant can publicly reply to a review it receives.
AvailableEvent management
Restaurant events can be created and published in the ecosystem.
LiteWebsite and guest relationship
The ecosystem can continue across the restaurant's own channels.
Custom website booking
An approved booking form connected through the venue-scoped Partner API.
IntegrationVenue API
A documented, authorized interface for venue data and actions.
IntegrationPoster and Syrve / iiko
Poster provides the field-verified floor mirror; Syrve / iiko provides table and reservation sync after per-venue certification.
IntegrationOwner portal
Management of business information and available configuration.
AvailableLoyalty program
Verified visits, stamps and configurable rewards for returning guests.
AvailableGuided setup
We first choose the right workflow for the restaurant.
Setup starts with how the team really works, not with a mandatory checklist of features.
We understand the restaurant
We discuss reservations, opening hours, capacity, the website and the tools already in use.
We choose Lite, Pro or an integration
We define the level of control, required data and the scope of any potential integration.
We configure and prepare the team
We set up the agreed profile and flow, then the restaurant team reviews it before public use.
Direct questions
What is worth clarifying before we start.
These answers describe what is available now and explain how plans, availability and integrations work.
Lite costs €1 + VAT per booking and provides a manual flow for requests, confirmations and alternative proposals. Pro is the paid plan for calculated availability, a floor plan and advanced operations. Pro is free now during the launch period.
Next step
We can start with Lite, configure Pro operations or assess the website and integrations you need.
Already have an owner account?Open the portal